The transformation from Information Technology Service Management (ITSM) to Enterprise Service Management is rapid and taking place now. The goal of this consolidation and automation of the existing multiple ITSM systems, processes and complicated workflows is to optimize the IT department’s resources and to free up valuable time for other projects.

Are you keeping pace with the change?

CSC would like you to join us with Fruition Partners and ServiceNow in Stockholm for a free seminar to help you make IT and every part of your business run faster. Register today!

The events in Copenhagen and Oslo have been cancelled. Contact us for arranging an individual meeting.

               

AGENDA


08.00 - 08.45:

Breakfast and Registration

08.45 - 09.00:

Welcome and Introduction
Introduction to CSC, Fruition Partners and ServiceNow's unique approach, capabilities and global reach.

Graham Browne, Fruition Partners

09.00 - 09.45:

Transforming Service Management
Outdated IT can silently sabotage business success – in fact, 80% of workers say slow service delivery has significantly impacted their productivity. Discover the sure signs that fragmented tools are damaging service performance – and what can be done to create an experience everyone will love. Find out how the combination of ServiceNow, Fruition Partners and CSC can revolutionise your approach to service throughout the enterprise.

Graham Browne, Fruition Partners

09.45 - 10.10:

Coffee Break

10.10 - 11.00:

ServiceNow Demonstration
Get a live demonstration on how to build a state of the art service desk with real-time dashboards and analytics. See how graphical visualizations and service maps can pinpoint the outage source and automatically fix issues and improve employee satisfaction through enhanced HR processes.

Mattias Johnsson, ServiceNow

11.00 - 11.45:

Presentation of Reference Cases
How to succeed with your service management transformation?

With ServiceNow, Fruition Partners enables organisations to modernise their business by creating a single system of record so IT can consolidate legacy systems, automate manual tasks, and provide users with empowering self-service options. Hear how our customers transformed their ITSM to:

– Create a consumer-like IT experience to improve productivity
– Consolidate fragmented tools and achieve major TCO savings
– Achieve payback in months, not years

Joseph Pardy, Fruition Partners

11.45 - 12.00:

Wrap Up

12.00:

Light Lunch and Mingling



Stockholm:

February 16, 2017

CSC Sweden
Frösundaviks Alle 1
169 70 Solna

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